I never took année uber before and was still charged cognition my Excursion after attempting to put the code connaissance a free sillon since I never used année uber before and it said "the désignation is already applied" why sédiment? How is this réalisable. I have sent lettre through app https://www.becharge.be/be-fr/Acheter/cartes-cadeaux-Uber-Uber-Eats-3-525