Your Google Account helps make each and every provider that you use personalised for you. Just check in to your account to obtain your preferences, privacy and personalisation controls from any system. In recent times, SAP CRM has featured alternatives to automate processes like conversation monitoring and deliver individualized communications https://www.ecom-group.com/training-events/sap-retail-overview-of-functions-in-sap-s-4hana-retail-s4irt/